Pool Time Pool & Spa

Contacts

Address:
11363 Pyrites Way, Gold River, CA 95670
Get directions

Website:
pooltimepoolspa.com

Phone number:
+1 916-638-7665

Categories:
Establishment   General contractor  

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Reviews about Pool Time Pool & Spa

• GAVIN HANSEN

  Sep, 11 2018
  ★ ★ ☆ ☆ ☆
  We chose Pool Time to construct our pool/spa combo last July (2017). They seemed professional and they had a competitive bid. During the construction process, we experienced a lot of set backs, delays and mistakes on the part of Pool Time. They did make some things right for us but in the end, it seemed like they just wanted our money without providing a quality completed project. Considering how much we paid them for our pool, it seemed like we had to intervene A LOT in order to keep the project going and to correct their mistakes. Our biggest issue was the decking. Within less than a week of the pour, we had all sorts of cracking and discoloration. I contacted the owner, Joe, who came out an acknowledged the issues. He told us to wait a few months to see how it looked then. After waiting nearly 6 months, we had 20+ cracks and substantial discoloration. The owner, Joe, said he would make it right and offered to "redo" the decking. Fast forward a few months later, we ask Pool Time to redo our decking and the owner basically gives us the "sorry, we don't cover that." "We don't warrant that." Without the help of Pool Time, we reached out to the company who poured our decking. It was sub-contracted out. The very nice and honest man offered to redo a portion of our decking and to stain it. What did Pool Time offer? A couple months of free service. Really? In fact, the concrete company no longer partners with Pool Time. Apparently, they never got paid what they were due. If I had to do it over again, I would not choose this company. The owner seems nice but he was dishonest with me and went back on his word. Their complete lack of disinterest to make the situation right is unacceptable. I would think twice before choosing this company for your pool construction/service needs. The only reason I didn't give them 1 star is because they did make a few things minor things right. Also, the pool itself (finish) turned out beautiful. Just wish they would have stepped up and kept their promises to fix the decking. If you do go with this company, get EVERYTHING in writing. Don't trust the verbal promises and be prepared to "micro manage" your sales guy to make sure he gets things done right.

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